July 13 - UPDATE

Our lobbies are now open for regular business hours:

Bangor, Howland, Old Town

8 am - 4:30 pm

We are still practicing social distancing and continue to have the following in place to best serve and protect our membership and employees:

• Limit of 5 members in the lobby at a time
• Installation of plexiglas at teller stations
• Employees will be wearing face coverings while in the lobby
• Additional signage to help maintain social distancing whilst in the lobby/waiting outside
• Request that members use hand sanitizer (touchless) before going up to teller line

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June 8 - UPDATE

We have been making changes over the last couple weeks in preparation to open our lobbies. While the environment may look different than what you are used to, we assure you the changes were made with the health and safety of our staff, members, and volunteers in mind. We are excited to once again welcome you into our lobbies, but encourage you to continue to use remote services, if possible. We will begin to open our doors on Monday, June 8. The lobby hours will be as follows:

Bangor	9 am - 3 pm
Howland	Lobby remains closed, drive-thru only
Old Town	9 am - 3 pm

Amongst the changes we have made are the following:

• Limit of 5 members in the lobby at a time
• Installation of plexiglas at teller stations
• Employees will be wearing face coverings while in the lobby
• Additional signage to help maintain social distancing whilst in the lobby/waiting outside
• Request that members use hand sanitizer (touchless) before going up to teller line

Of course you can continue to use our drive-up, phone, and online services if you are not ready to come in. In addition, we ask that if you are feeling sick or symptomatic that you access your account remotely rather than visiting a branch.

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March 16

With the ever-evolving COVID-19 virus situation, please know Penobscot County Federal Credit Union's (PCFCU) top priority is the well-being of our employees, members, and community. We want to assure you that we are taking the potential spread of COVID-19 seriously and we have robust response plans and procedures in place to support you and our PCFCU team. In addition to making hand sanitizer readily available in our branches and reinforcing best practices, as put forth by the CDC, we are also taking proactive steps to ensure your banking needs are met with as little disruption as possible.

While we look forward to seeing our members in the branch, we recognize that the Maine CDC has advised the population to practice social distancing. At this time our drive thru windows at all locations are OPEN, however, the lobbies of all our branches are closed to walk-in traffic until further notice. We want to remind you that we have alternative options to facilitate your daily banking transactions and, now more than ever, we encourage you to utilize all of our available banking channels:

• Internet Banking
  • View Your Accounts
  • Check Balances
  • Pay Bills
  • Deposit Checks
  • Transfer Funds
  • View Account Activity & History
• Audio Response Line (207-827-4209)
• Apply for Loans On our Website
• ATMs

If you need help to set up Internet Banking or Audio Response Line, please call and speak to a Member Relation Specialist at 207-827-3165.

Be aware.
Scammers will continue to come up with creative ways to get into people’s financial accounts. Scamming is an everyday part of our lives now and we can never let our guard down. If you suspect you are a victim of fraud and your accounts with us have been compromised, please contact us immediately.

Be sure to keep these common scams and tips in mind before you put your funds at risk:

• If you receive a call or email from someone who claims to be from your credit union or financial institution and says your account has been defrauded or that you need to make a payment with your credit or debit card, or divulge account numbers or social security numbers, ask them for their contact information, and say you will call them back or simply hang up. Check the number they give you against the number you normally contact your credit union with.

 

• Your credit union or any financial institution will NEVER call or email you asking you to follow a link or ask you for personal details over the phone. If you believe the call or email is not genuine, contact your credit union or financial institution to let them know about the possible fraud and ask their advice. Do NOT call using any telephone number listed in an email— use a number that appears on your statement or card, or in the phone book. The more you know, the better you’ll be able to guard against identity theft, internet fraud and more. Fortunately, there are many preventative measures you can take to substantially reduce the chance of fraud.

For more information on this please visit the Maine Credit Union League’s website at: mainecul.org/weekly_update_story/a-warning-for-members-beware-of-coronavirus-related-scams/.

 

We share your concern about the spread and impact of the coronavirus. We encourage you to follow the CDCs recommendations for preventing the spread of this and other infectious viruses; this includes regular hand washing and staying home if you are ill. We also recommend washing your hands or using hand sanitizer before and after using an ATM, signature pad, and drive up drawer/canister.

One of the best sources to receive the latest information on the COVID-19 Virus is the Centers for Disease Control (CDC) website at http://www.cdc.gov/.